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Key Account Manager (Germany)

  • Kyiv

JOB DESCRIPTION:

It is the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native thinking and suite of data tools drive software innovation for many of the world’s most admired companies, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 100+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each project, and are guided by a purposeful mission — to transform how the world builds software.

YOU WILL:

– Act as Client Liaison on selected projects or clients. In this role, you are responsible for ensuring project success and client satisfaction

– Set up clients and teams so that they can operate with a high degree of autonomy and self-organization

– Collaborate with client, define needed updates on project activities and lead meetings to discuss

– Play an active role in managing team and project health, train, mentor, and develop team members on a constant, ongoing basis to improve their performance

– Work closely with all account teams to contribute to and execute on customer Engagement Plans

– Contribute to selling activities on behalf of digital engagements, and other products and services offered by the Company

– Represent the Company by supporting sales activities, conducting tours and executive briefings, leading scoping and helping with follow up

– Work closely with account teams to determine best use of the Company’s services for key clients

– Collaborate with account teams and sales operations to create and negotiate proposals and SOWs

– Actively recruit and own relationships with Startup leads and “non-named” accounts

– Keep relevant CRM systems updated (Salesforce, etc.)

– Monitoring and improving the recruitment, training, development, and retention of team members

– Enhancing Company ’s practices and knowledge (methods, ways of working, offering development, training methods) by working with members of the Labs Practices Council to help identify new ideas and methods from client work.

YOUR DAY:

– Maximize personal contributions to Company revenue and cost management through billable client work

– Work with others in Sales and office leadership to develop SOWs with appropriate revenue model and client success

– Manage teams and record keeping so that Company’s legitimately earned revenue is properly recorded and invoiced

– Recognizing Clients’ needs to deliver and maintain high levels of client service and satisfaction

– For teams supervised, manage leakage and other detriments to Company’s revenue

– Manage costs (where applicable, such as travel costs or travel time) so that Company’s financial performance is maintained appropriately

– Set up projects for success, starting with review and knowledge of SOW, and/or other formal project contracting documents

– Develop and maintain ongoing relationships with several teams (inclusive of managers) based on mutual preference, that persist beyond the project

– Support Sales and other leadership , as needed/appropriate in selling situations which may or may not include the Company, but could result in significant revenue for the Company

– Support Company’s Software product strategy

– Set an appropriate example for other staff in the office to follow

– Actively support Company’s methods and policies

WHAT YOU GET:

– Relocation to Germany (Berlin or Wolfsburg)

– Self-responsibility and a job rich in variety

– Great compensation, business trips and career prospects

–  Flexible workflow, long-term cooperation

–  Being part of a young and unconventional team with great management and clear tasks

To apply for this job email your details to vira.nikitenko@intellicagroup.com

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Vira Nikitenko

Vira Nikitenko

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